![]() Manage necessary data documentation and procedures consistent with an audited environment.This may include identifying new solutions, processes, communications or systems as needs change and grow over time. Identify and advocate for appropriate tools and systems needed for ECM programs to be capable of delivering on tight timelines frequently.Proactively design long term solutions, keeping the growing needs of the business in mind and influencing partner teams to achieve them.Monitor data and execution, automate BAU reporting and remove any redundancies in current practices.Evaluate gaps in current data and execution, challenge the status quo and propose new solutions.Own, design and manage data analysis and execution of existing strategies.The programs are critical to Merrick’s growth while operating within the risk/return framework and continue to expand customers’ value and engagement. The bank is going through data transformation, and it is a critical time for the person in this role to make a huge difference. These are long-standing programs with over a million CLIs generating more than half billion in exposure, and nearly a quarter of business profitability on an annual basis. The Director will lead data analysis and execution for all ECM (existing customer management) strategies, starting with credit line increase programs. For over 20 years, our Guiding Principles of doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. In return, we delight our associates ensuring they are noticed, heard, appreciated and understand the importance of their role(s). CardWorks is more than a job or a career for me.Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. I am a witness and testimony of this fact. This is not a slogan, bumper sticker, or generic theme these ideals are centered and woven throughout the fabric of the organization and cascaded down from the top leadership. It is FAMILY!ĬardWorks Servicing core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). ![]() CardWorks Servicing is more than a job or a career for me. I have recently been selected to transition to the new Lake Mary, Florida site to be the site manager.ĬardWorks Servicing core values are based on the acronym C.R.I.T.I.C.A.L (Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning). Some of the business units/functions that I currently oversee are Non-Affiliated Loss Mitigation, Customer Experience, and Fraud Investigation & Disputes. Over the past seventeen years I have received multiple promotions and role changes up to my current position of VP of Operations. The company has provided tremendous opportunities for me throughout my tenure. I started with CardWorks Servicing as a collection representative in November 1999 when the Pittsburgh PA operation was opened.
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